FAQ

What Is Your Product Guarantee?

We want you to be completely satisfied with your new FreshTrends jewelry, and that’s why we’ve got you covered if there’s damage to it.

So, what exactly does that mean? It means that we have a 100-day manufacturer warranty from the date of delivery as stated by the courier. We are confident in our workmanship and that our jewelry is made to last, however if it breaks due to a manufacturing flaw or other causes other than regular wear and tear, please contact us and we will repair or replace it.

Complete details here

Why Didn't I Receive An Order Confirmation Or Shipping Notification?

If you are not getting our email notifications, first check your spam folder. If you still can't find our emails:

1. Make sure that your email notifications are not turned off in your settings.
2. Search your inbox for support@freshtrends.com.
3. Add support@freshtrends.com to your address book.

I Have Store Credit. How Do I Use It?

You should have received an automated email with your store credit redemption code, but it can also be retrieved through your account. On the left side of your My Account page, you'll see a link labeled Gift Certificates. Available store credit will appear here with the redemption code. Enter the code at checkout in the box labeled Gift Card/Discount Code.

What Are Your Business Hours?

Our regular business hours are Monday through Friday 10:00 am until 5:00 pm Eastern Standard Time. We are closed on all major holidays.

You may e-mail us anytime at support@freshtrends.com. One of our customer relations representatives will reply to your inquiry within 1 - 2 business days.

I Need To Update My Shipping Address, What Do I Do?

If, for some reason, you need to change the shipping address for an order already in production, please contact customer service immediately. You can reach us at 866-698-9427 Monday through Friday from 10:00 am until 6:00 pm or e-mail us any time.

Addresses for orders processed via PayPal cannot be adjusted once the order is submitted, due to PayPal policy.

If your order has already shipped and is returned to sender due to an error in the shipping address, we will contact you as soon as your order has returned to our facility. There will be a $4.99 reshipping fee for domestic packages and a $9.99 reshipping fee for international packages if the address was entered incorrectly at checkout or if you are not registered to the address provided.